On this website, Your satisfaction is our highest priority. Read FAQ for more information.

 

When returns and exchanges are desired, we’re here to make it happen and make sure you’re satisfide.

Please send your returns to: 

GuayaberasCubanas.com
14964 Southwest 60 Street

Miami, FL 33193

CONTACT US

Have questions? The best way to contact us is via email at: sales@guayaberascubanas.com  or GuayaberasCubanas@gmail.com

You may also call us from 9.00.00 am - 12.00 pm EST at: 786-536-6581 (Only Morning), Whatassp - 786 273-8019 (Miami)

Saturdays by email. No Orders will use evernight for weekends.

Sundays Close


Refunds:

No Refunds after 7 days you received the order. Only exchange.

We don’t accept  return money for babies, boys and girls. (only exchanges).

We don’t accept  return for International orders.

Return Policy:

If we make a mistake on your order, send us an e-mail at sales@guayaberascubanas.com  and we'll send a return label at no charge for you. We are responsible for the new shipping cost back to you.

If you make a  mistake  in sizes or colors, you will  pay the shipping cost, back and forward. Customers are responsible for shipping charges for returns or exchanges in this case.

IMPORTANT :

1-Items returned from a “Free Shipping Option” will be charged the shipping cost when returned or refunded.

2- Items must be unused in their original condition with all packaging materials, including labels and plastic bags.

3-We reserve the right to deny any returns and we will ship back at customer’s expense. If clients dont follow our return policy.

4-All returns or exchanges MUST be new with all tags attached.

5-Original shipping charges are non refundable unless the order is incorrect or damaged. Same apply for overnight.

6-It is mandatory that you complete the Return Form, that we send you as paper work. Complete that form with the order number, name, phone, your email and send it back to us with the exchanged items when completed. You can use the same envelope. Only change the Label.

7-Tailored or Custom - No return allowed.

OVERNIGHT ORDES

For orders over  $ 100.00 client must be contacted for security issues.   786 536 6581

We dont ship Saturday or Sunday.

We are located  in Miami. 14964 SW 60 St, Miami, FL, 33193. We ONLY SELL ONLINE. We dont have a phisical Store.

If the Pack doesn't arrive on time. Contact us in order to open a carrier Claim in a proper manner. We are NOT responsible after provide you the tracking number, We will send the tracking number once we shipped. We wiil  use the email you provided us in your original order.

Some products on the Site are presented solely for promotional purposes and therefore are not intended for sale. Always call for more information.  The images, colors, tones and textures of the products offered for sale may, in some cases, not correspond with real colors, tones or textures of the actual products, due to the technical and or the resolution of the photo.  Under this, Guayaberascubanas wil not be liable for any variations in presentation, color, shade or texture of the product due to the technical reasons mentioned above.

Losses:

Once we receive the Delivery notice, from the post office system.  We assume the client received and accepted the merchandize. If any problem applies, you may contact your post office. If we delivery at a PO Box. You are responsible of the merchandize. Once we send the tracking number the carrier is responsible of the pack,We are not.

If the Pack doent arrive on time. Contact us in order to open a carrier Claim in a proper manner. We are NOT responsible after provide you the tracking number, We will send the tracking number once we ship. Your email Must be correct in order you to receive the notification.

Shipping terms and conditions:

Business days are Monday-Friday, excluding federal holidays within the United States.

ALL  orders are processed once credit card authorization and verification have been obtained.

Orders shipped via Standard Shipping typically arrive in 3 to 10 business days from the date your order was captured by our system. Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands and all other U.S. territories could have longer transit times. International will take 3-15 days, depending on the shipping method applied. International shipping could have longer transit times depending on the shipping method applied.  

International:

You must contact your Customs (Aduana). In order to pay fees and get the merchandize.

 

 

Wholesale :

We have no control over shipping costs .

Shipping companies are the ones that control. The shipping Invoice will be send with the merchandize, We will send the bill with the shipping cost.

You must pay in advance in order to continue with the order.

We embroidery. 

 


Express Order :

Orders are processed once credit card authorization and verification have been obtained. Orders shipped via Express Shipping typically arrive in 2-3  business days from the date your order was accepted by our system. If the client needs NEXT DAY, Please contact us by email and let us know in advance, We must do Client Verification to avoid FRAUD. Otherwise we are not responsible of the NEXT DAY Shipping. Express order must contact guayaberascubanas.com for security issues. Email: Sales@guayaberascubanas.com    Phone: cell - 786 273 8019 or office: 786 536 6561

Shipping Time:

Most purchases are shipped within 4 business days following cleared payment. (dependending of the availability of the product) because availability is subject to change).Once item is shipped, you will receive a confirmation via email. Estimated shipping times in USA. Follow the tracking Number.

  • Standard 3-10 business days
  • Express Next  Day ( business day) depending on the time zone. We are in Miami. California take more than one day.

International Shipping Policies:

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. See both International Shipping Restrictions and Customs Information in your country.

The total shipping charge will be displayed on the last page of the order form, before you submit your order.That DO NOT INCLUDE YOUR COUNTRY IMPORT FEE.

International: You must contact your Custume. (Aduana).In order to pay fees.


INTERNATIONAL RETURNS:

The same as USA 


International Shipping: 

Shipping Time will be 5-10 . Depending on the availability, Please contact us by email, when EXPRESS mail is selected.

For other optionts, the client can  contact us by email at sale@guayaberasCubanas.com in order to get the best information.

 We will send the merchandise when the payment is cleared•  


Tracking Shipments:

We will send to you a tracking Number once the order is shipped. You can track your order, our system will keep you informed about the Shipping & Delivery process. If any additional information is desired feel free to contact us. (email is highly prefered, we repond to emails withing 24hrs) or by phone. 

 


Payment Option:

We accept Credit and Debit Card (Visa, Master Card, Discover, American Express and others) as Authorize.net Merchat.GuayaberasCubanas accepts telepnone payments. Just Call us. (Call 786-536-6581)

International Orders must call guayaberascubanas.


Delivery Time:

Due to the large amount of orders, inventories may not reflect reality, all products on this site have varying availability.


COUPONS:

Steps for redeeming a promotion or coupon code:

  1. Once you are ready to finalize your purchase, go to the checkout page and sign in to your account. If you are a new customer, please register.
  2. On the payment page, enter the coupon/promo code exactly as it appears in the field provided. Please note that all codes are case sensitive.
  3. Click “APPLY COUPON” If your discount qualifies, your order total will be updated with the appropriate discount.

Only one (1) promotional discount code per order will be accepted.