• Refunds, Returns & Exchange and Losses:

  Your satisfaction is our highest priority. 

  When returns and exchanges must be made, we’re here to make it happen and make sure you’re happy.  

  IMPORTANT: it is mandatory you complete the Return Form and send it to us. Filled with the order number, name, phone and order email. Print this form and send it with the merchandize

                                                                Return and Exchange Form

  

  Please send your returns to: 

  GuayaberasCubanas.com
  14964 Southwest 60 Street
  Miami, FL 33193

  CONTACT US

  Have questions? The best way to contact us is via email at: sales@guayaberascubanas.com

  You may also call us from 9.00.00 am - 12.00 pm EST at: 786-536-6581 (Only Morning)

  Saturdays by email. Weddings (Call for appoinments)

  Sundays Close

  Refunds:
   
  Losses:
  Once we receive the Delivery notice, from the post office system.  We assume the client received and accept  the merchandize. If any problem apply, You contact your post office. Contact us in order to open a carrier Claim in a proper manner.

• No Refunds after 7 days you received the order. Only exchange.

  We don’t accept  money return for babies, boys and girls. (only exchanges).

  Return Policy Terms and conditions:

  If we make a mistake on your order, send us an e-mail at sales@guayaberascubanas.com  and we'll send a return label at no charge for you. We are responsible for the new shipping cost back to you. 

  If you make a  mistake  in sizes, colors, address, you will  pay the shipping cost, back and forward. Customers are responsible for shipping charges for returns or exchanges in this case.

  IMPORTANT : Item returned from a “Free Shipping Option” will be charged the shipping cost when return or refund.

   

  Items must be unused in their original condition with all packaging materials including labels and plastic bags. We reserve the right to deny any return and we will ship back at customer’s expense.All returns or exchanges MUST be new with all tags attached.

   

  Original shipping charges are non refundable unless the order is incorrect or damaged.

   

   

  Some products on the Site are presented solely for promotional purposes and therefore are not intended for sale. Always call for more information. 

  The images, colors, tones and textures of the products offered for sale may, in some cases, do not correspond with real colors, tones or real textures of the products in question due to the technical and / or the resolution of the photo orbecause of the software used by the customer.The images, colors, shades and textures of Products present on the site should be considered, therefore, as indicative. Under this, Guayaberascubanas not be liable for any variations in presentation, color, shade or texture of the product due to the technical reasons mentioned above.

• We refund the money when We receive the merchandize. 

Shipping Time and Returns :

Custom items (Tailoret-Grooms, Groomsmen's, and family wedding) and Babies items DO NOT HAVE RETURN

If you request a return for tailoret guayabera, We will create a new order for the Person how have the wrong size, and the client have to pay the new Custom Items. It is Client Responsabilty to take right Measurements. 

Return - 7 days :

RETURN TO :

GUAYABERASCUBANAS

14964 SW 60 ST

MIAMI,FL,33193

Most purchases are shipped within 4 business days (After COVID 19) the times changed.  We will ship  following cleared payment. (dependending on the availability of the product, because availability is subject to change).Once the item  was  shipped, you will receive a confirmation at the email you provide us in the order.  We are not responsibles for delivery time. That is the carrier responsability.

International: We dont guarantee the delivery.

Estimated shipping times in USA. Depend on the estate

Shipping  Time normally is  5-10 ,Please contact us by email, when EXPRESS MAIL is needed.

• Standard 3-10 business days (Priority)
• custum items DO NOT HAVE RETURN
• Express . Use to be Next day (Express).  Today's Days are changed

GuayaberasCubanas is NOT responsible for the delivery. We will ship the pack on time, it is the carrier responsability to deliver the pack, If they delivery at the front door, it is their responsability. GuayaberasCubanas does not have control of the pack after the shipping.

Please check the DELIVERY address twice !  It is your responsability to out all your information Right

Once we receive the Delivery notice, from the post office system.  We assume the client received and accept  the merchandize. If any problem apply, You contact your post office. Contact us in order to open a carrier Claim in a proper manner.

International Shipping Policies:

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. See both International Shipping Restrictions and Customs Information in your country.

The total shipping charge will be displayed on the last page of the order form, before you submit your order.That DO NOT INCLUDE YOUR COUNTRY IMPORT FEE.  Free Shipping Not Apply.

INTERNATIONAL RETURNS:

NO RETURNS

International Shipping: 

We are NOT responsible of International Deliveries. Contact the carrier with the tracking number. Be aware that you must pay your country "aduana" Fee.

Shipping  Time normally is  5-10 ,Please contact us by email, when EXPRESS MAIL is needed.

For others options  the client can  contact us by email at sales@guayaberasCubanas.com

• We will send the merchandise when the payment is cleared•  

We are Not responsibles for International Timing.

Tracking Shipme

We will send to you a tracking Number once the order was shipped, You can track your order,  we have a system that keep you informed about the Shipping & Delivery process. 

Once we receive the Delivery notice, from the post office system.  We assume the client received and accept  the merchandize. If any problem apply, You contact your post office. Contact us in order to open a carrier Claim in a proper manner.