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Return & Exchange

  • Refunds, Returns & Exchange and Losses:

    Your satisfaction is our highest priority. 

    When returns and exchanges must be made, we’re here to make it happen and make sure you’re happy.  

    IMPORTANT: it is mandatory you complete the Return Form and send it to us. Filled with the order number, name, phone and order email.

    Please send your returns to: 

    GuayaberasCubanas.com
    14964 Southwest 60 Street
    Miami, FL 33193

    CONTACT US

    Have questions? The best way to contact us is via email at: sales@guayaberascubanas.com

    You may also call us from 9.00.00 am - 12.00 pm EST at: 786-536-6581 (Only Morning)

    Saturdays by email. Weddings (Call for appoinments)

    Sundays Close

    Refunds:
     
    Losses:
    Once we receive the Delivery notice, from the post office system.  We assume the client received and accept  the merchandize. If any problem apply, You contact your post office. Contact us in order to open a carrier Claim in a proper manner.

  • No Refunds after 7 days you received the order. Only exchange.

    We don’t accept  money return for babies, boys and girls. (only exchanges).

    Return Policy Terms and conditions:

    If we make a mistake on your order, send us an e-mail at sales@guayaberascubanas.com  and we'll send a return label at no charge for you. We are responsible for the new shipping cost back to you. 

    If you make a  mistake  in sizes, colors, address, you will  pay the shipping cost, back and forward. Customers are responsible for shipping charges for returns or exchanges in this case.

    IMPORTANT : Item returned from a “Free Shipping Option” will be charged the shipping cost when return or refund.
     
    Items must be unused in their original condition with all packaging materials including labels and plastic bags. We reserve the right to deny any return and we will ship back at customer’s expense.All returns or exchanges MUST be new with all tags attached.
     
    Original shipping charges are non refundable unless the order is incorrect or damaged.
     
     
    Some products on the Site are presented solely for promotional purposes and therefore are not intended for sale. Always call for more information. 
    The images, colors, tones and textures of the products offered for sale may, in some cases, do not correspond with real colors, tones or real textures of the products in question due to the technical and / or the resolution of the photo orbecause of the software used by the customer.The images, colors, shades and textures of Products present on the site should be considered, therefore, as indicative. Under this, Guayaberascubanas not be liable for any variations in presentation, color, shade or texture of the product due to the technical reasons mentioned above.

  • We refund the money when We receive the merchandize. 

 
Custume Orders:  

Must be paid in advance and we dont refund, Only exchange. (3 weeks in Advance to manufacture).

Refund Money:

  • We refund the money when We receive the merchandize, in proper manner.